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Operations Manager, Solutions & Support
Senior Web Developer
VP Sales EMEA

Operations Manager, Solutions & Support
(with Video Conferencing Engineering background)

Job Description

Media Network Services (MNS) has developed and operates VideoRoaming, the world’s largest global network service that combines the reach and availability of the Internet with the quality and reliability of dedicated networks. We have in the last year developed and released MCU1.com, a globally distributed multipoint conferencing infrastructure offered to service providers on a wholesales basis.

MNS works closely with all parties in the video conferencing service delivery channel, including video conferencing equipment vendors, integrators, resellers, distributors and service providers, in creating truly scalable video conferencing and collaboration solutions.

We are looking for Operations Manager, Solutions & Support, with in depth video conferencing engineering experience to head our sales and customer support function.  The right candidate will have hands-on experience in customer onboarding, setup of servers, video and network gear, sales and customer support. This is a dynamic, hands-on position requiring good communication skills.

Experience

Minimum 3 years of relevant work experience

Responsibilities

The candidate will join our technical team and

  • Support the sales team in a technical sales role
  • Onboard new customers per onboarding procedures
  • Set up, configure, monitor and troubleshoot the network and video infrastructure
  • Participate in the second line of support for MNS customers
  • Interact directly with the new and existing customers
  • Participate in design and development of new internal and customer-facing tools and services
  • Participate in design and implementation of best practices designs
  • Maintain a good relationship with customers while efficiently resolving their issues.

Requirements

The following is required:

  • BCS or corresponding education
  • 3 years of relevant work experience

A successful candidate will possess:

  • Exceptional inter-personal and communication skills
  • Work experience from a customer-facing technical position
  • Experience with Cisco video infrastructure components (CUCM, VCS, TMS, etc.)
  • Practical knowledge of computer networking
  • Familiarity with different OS environments, primarily Linux
  • Ability to address technical challenges in different software and networking environments
  • Ability to quickly diagnose network operation issues using common network tools
  • Strong commitment to provide top-rate service to the customers
Solution-oriented, proactive personality.

About Media Network Services

Media Network Services AS (MNS) was founded in 2007 and is a privately held company registered and headquarted in Oslo, Norway. MNS provides global leading network and infrastructure services to the video conferencing industry. Services includes VideoRoaming, the world’s largest global network service that combines the reach and availability of internet with the quality and reliability of dedicated networks, and MCU1.com, the globally distributed multipoint conferencing infrastructure for video conferencing service providers.

MNS provides its services to end-customers and end-users through video conferencing service providers, vendors and resellers across the globe.

MNS has a top-caliber team that has developed a fundamentally new approach to network and infrastructure operations for the video conferencing industry.  At MNS we take pride in operating 24/7 on a global scale with a lean organization. We accomplish this by a high degree of responsibility and flexibility from all employees while we maintain a work-life balance. We encourage applicants with an international background or experience to apply.

Please email your resume and application to careers@mns.vc ASAP.

VideoRoaming connected 10 countries and 5000+
participants at Cisco Connect Northern Europe 2013